Part 1 of this section reviews the major concepts in Quality Control and demonstrates how small businesses can benefit from their implementation.

Quality Control (QC) applies to all businesses, whether they produce a product or a service. QC concepts can dramatically improve customer satisfaction, reduce “after the sale” costs and pour savings directly to the bottom line.

In part 2, we discuss why supply chain management is so important to any kind of venture and show you techniques you can start to utilize today.

Supply Chain Management is also known as logistics. It is the flow of goods between the point of origin and the point of consumption. The resources managed in logistics apply to all kinds of businesses, not just large enterprises.